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Order Enquiries (UK) : 01436 820269

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Terms And Conditions

 All internet orders are dealt with by David Higgins, who will pack and dispatch you order with the utmost care and attention. your order is normally dispatched within 24 to 48 hours, except when on the rare occasion an item is out of stock and may take 2/3 days to arrive back in stock. If we have any problems with your order, we will contact you by email.  Please read on our terms and conditions:

COPYRIGHT:

ALL IMAGES DISPLAYED ON OUR NETWORK OF WEBSITES ARE PROTECTED BY  COPYRIGHT AND ARE OWNED BY CRANSTON FINE ARTS OR THEIR RESPECTIVE COPYRIGHT OWNERS. NO REPRODUCTION OR COPYING IS ALLOWED ON OTHER WEBSITES, BOOKS OR ARTICLES WITHOUT PRIOR AGREEMENT.

DAMAGED GOODS:

In the rare case of the item being delivered damaged, please sign for the item as damaged, as this will cover the insurance claim in the event of the product being damaged.  By signing for the item without reference to damage, you will be accepting the parcel in good condition.  If the tube has obviously been crushed please do not accept the parcel. Damaged goods must be returned in the original packaging within 1 week of receipt. Goods which are subsequently damaged after receipt will not be replaced. 

DELIVERY TIMES:

Your order will be despatched within 24 hours, (excluding weekends or bank holidays, and special items including giclee canvas prints which are produced individually*) 

UK Orders                                       : Please allow up to 7 days for normal first class post                 : Express deliveries within 2 days 

European Orders                               : Please allow 6 - 12 days for normal airmail delivery                : Please allow 4      days for FedEx delivery 

United States and Canada Orders      : Please allow 7 - 14 days for normal airmail delivery                : Please allow 2 - 3  days for FedEx delivery 

Rest of World Orders                        : Please allow 7 - 14 days for normal airmail delivery                : Please allow 4 - 5  days for FedEx delivery 

*Giclee Canvas Prints can take up to 3 weeks to be produced individually before being dispatched

REDIRECTING TO A SECONDARY ADDRESS BY FEDERAL EXPRESS: In the event that no-one is available to sign for the item at the specified shipping address, and you have requested that Federal Express redirect the item to a new address, a further charge of £6 will be made for this service, as this is the fee which Federal Express charge for redirecting deliveries.

 IF A DELIVERY HAS BEEN ATTEMPTED AND FOR ANY REASON THE ITEMS IS NOT COLLECTED FROM THE POST OFFICE THE ITEM WILL BE SENT BACK TO THE UK AFTER A PERIOD OF 7 DAYS.  YOU WILL BE LIABLE FOR THE COST OF RESENDING YOUR ORDER.

CANCELLATION OF AN ORDER:

Once you have ordered items via telephone, fax or internet you will enter into a purchase contract with Cranston Fine Arts. Under the United Kingdom's Distance Selling Regulations, you have the right to return the items you have purchased within seven working days of delivery. Once the purchased item has been returned to us in the original condition we will refund the cost of the item (excluding delivery & packing costs charged by us at the time as well as any costs incurred by you in returning this item). We recommend for your own protection using a recorded delivery service or for overseas purchases we recommend airmail services. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing and credit/debit card charges of 5%). 

We cannot accept cancellations of orders for original works of art, antique prints, Giclee Canvas Prints (individually made to order), specially purchased in Limited Edition prints with order codes starting with SPC, or LIM, or LE and also Chess sets.

When returning the item please give reason for the return and please package the item securely and in the case of prints, make sure you do not roll prints too tight as this will badly mark the print and we will not accept the return. Please make sure we receive the item within ten working days from the date of receipt.

REFUNDS

ALL PAYMENTS ARE MADE IN POUNDS STERLING ANY REFUNDS WILL ALSO BE MADE IN POUNDS

 

SECURITY & PRIVACY OF YOUR INFORMATION:

Cranston Fine Arts The Military Print Company are committed to protecting your information including credit card details and personal information. Your online order is made through a secure connection and we do not disclose any information to other companies.

 

DISCLAIMER:

Cranston Fine Arts The Military Print Company provide their web sites and their contents for your perusal only and makes no representations or guarantees of any kind, express or implied, with respect to their web sites or the information, content, materials or products included on them. In addition, information available on these web sites is subject to change without notice this includes prices and availability of our prints, paintings, books and gifts.

Except as specifically stated on this Web site, to the fullest extent permitted at law, Cranston Fine Arts The Military Print Company or its subsidiary groups will hold you liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site.

Company Address:

Cranston Fine Arts The Military Print Company

Torwood House

Torwoodhill Road,

Rhu, Helensburgh,

G84 8LE

SCOTLAND

Tel: (44) (0) 1436 820269.    Fax: (44) (0) 1436 820473.   e-mail: cranstonorders@outlook.com 

These terms and conditions relate to Cranston Fine Arts The Military Print Company and all subsidiary companies

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This website is owned by Cranston Fine Arts.  Torwood House, Torwoodhill Road, Rhu, Helensburgh, Scotland, G848LE

Contact: Tel: (+44) (0) 1436 820269.  Fax: (+44) (0) 1436 820473. Email:

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